Return policies

Return Policy

At Kiss Grips, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not entirely happy with your purchase, we are here to help.

30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our products. If you are not satisfied with your Kiss Grip, you may return it within 30 days of receipt for a full refund or exchange.

 Conditions for Returns
To be eligible for a return, please ensure that:

  • The item must be in its original condition, unused, and free from damage.
  • The product must be returned in its original packaging, including all accessories and documentation.

How to Initiate a Return

  1. Contact Us: Email our customer service team at support@kissgrips.com to request a return authorization. Please include your order number and the reason for the return.
  2. Return Authorization: Our team will provide you with a return authorization number and instructions on how to return your item.
  3. Pack and Ship: Securely pack your item, including the return authorization number inside the package, and ship it to the address provided by our customer service team.


Refunds
Once we receive your returned item and inspect it to ensure it meets the above conditions, we will process your refund. Please note:

  • Refunds will be issued to the original method of payment.
  •  It may take up to 10 business days for the refund to appear on your account, depending on your payment provider.


Exchanges
If you wish to exchange your Kiss Grip for a different color or model, please follow the same return process. Once we receive and inspect your returned item, we will ship the replacement to you.

ShippingCosts

  • For Returns: You are responsible for paying the return shipping costs unless the item is defective or we made an error with your order.
  • For Exchanges: We will cover the shipping costs for sending the replacement item to you.


Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@kissgrips.com with your order number and a description of the issue. We will promptly arrange for a replacement or refund, including covering any shipping costs associated with the return.

 Non-Returnable Items
Gift cards and items marked as final sale are non-returnable.

Contact Us
If you have any questions or need further assistance with your return, please don't hesitate to contact our customer service team at support@kissgrips.com. We are here to help!

Thank you for choosing Kiss Grips. We appreciate your business and are dedicated to ensuring your satisfaction.